We want you to love your Aetherielle products! 💖 If for any reason you are not 100% satisfied with your purchase, our return and exchange policy is here to help.
Return Period 📅
You have up to 14 calendar days from the receipt of your order to request a return or exchange for any product.
Conditions for Return ✅
- The product must be sealed and unused.
- The original packaging must be intact.
Return Procedure 📝
- Contact us via email at [insert contact email], providing your order number and the reason for the return or exchange.
- Send the product back to us using your preferred shipping method. Return shipping costs are the responsibility of the customer.
- Once we receive the product and verify that it is in perfect condition, we will process your refund or exchange.
Refunds 💰
Refunds will be made using the same payment method used for the purchase. If a refund cannot be issued via the original payment method, we will contact you to arrange an alternative method. The refund will be processed on the same day we receive the returned product.
Exchange for Another Product 🔄
If you wish to exchange a product for another, please contact us via email. You will be responsible for the shipping costs of returning the original product to us.
Damaged or Defective Items 💔
If you receive a damaged or defective product, contact us immediately via email, providing photos of the product. We will do our best to resolve the issue as quickly as possible, either by sending a new product or offering a full refund.
International Returns 🌎
We accept returns for products purchased outside the United States. The same conditions and return procedures apply, but the return shipping costs are the responsibility of the customer.
Note: Personalized products are not eligible for return or exchange, except in cases of manufacturing defects.